KHAMSA Cancellation and Return Policy
Cancellation and Return
Customer can cancel their order within 24 hours of purchase. Please get in touch with us by email or phone and we will do our best to cancel it before shipping. KHAMSA Art will cancel the order and refunds will be made to the payment solution used by the customer i.e. credit card or online banking. Please note if the payment is made and processed via credit card, 3.3 % of purchase amount will be deducted from the total amount, as these charges are applicable by the credit card processing company. In addition, the deduction of 1.5% of purchase amount as an administration fees will be applicable.
If you choose to pay through online bank transfer, your order will be confirmed once we receive full amount in our bank account only. if you wish to cancel your order, customer can cancel their order within 24 hours of receiving of payment. KHAMSA Art will cancel the order and the payment will be transferred back in the consumer account. Please note, all online banking transfer fees must be paid by consumer. In addition, the deduction of 1.5% of purchase amount as an administration fees will be applicable.
Please allow for up to 30 days for the refund transfer to be completed. KHAMSA Art will not be able to cancel orders that have already been processed. Once an order has been processed, the Buyer acknowledges and understands that the order cannot be cancelled and there shall be no refund on any such payment received on the order.
KHAMSA Art reserves the right, at its sole discretion, to cancel placed order and refund full amount in the case where, art work is not available for purchase, inaccuracies, change in legislation or errors in the Artwork or pricing information.
Responsibility of Returns
In Accordance with KHAMSA Art Cancellations and Returns Policy. If any loss/damage is sustained to Artwork during shipment, we will file an insurance claim on your behalf subject to providing sufficient details to enable us to do so.
If any other reason is provided for the return, KHAMSA Art reserves the right to investigate, and to debit any return shipment costs to your account should it reasonably be believed that the return was a result of breach of either applicable laws, or any other valid reason.
Art Works Lost in Transit
All our works will be shipped using traceable shipment method via DHL for all international deliveries and TCS for local deliveries within Pakistan. We encourage and advise all our customers to purchase valid insurance, KHAMSA Art will accept no liability for Artworks lost in transit on their way to the Consumer, or during the returns process.